Our managed data centre services comprise of the following:
- Operations Management Services
- Perform systems operation functions
- Monitor network operation
- Remote hands services
When you host at CSF TelcoHub1, you will have access to our highly skilled and experienced team of technicians for the Remote Hands services. Our technicians will response and accommodate Remote Hands requests as soon as possible.
CSF TelcoHub1 offers the following remote hands services: –
- Power cycling (Reboot) of router, switch and server and soft-booting a server.
- Server refresh.
- Shipping and Receiving: Logistic support to pack, transport, receive and check-in/ check-out equipment.
- Vendor management.
- Storage of equipment.
- Rack and Stack: Assistance in racking and stacking equipment..
- Return Merchandise Assistance (RMA), inventory tracking and labelling of equipment.
- Adding, removing and verifying a demarcation.
- Moving equipment within Customer’s space and cabinets.
- Moving or securing cables.
- Customer-Requested Audits: Typical audit requests include cross-connect audits, tracing cross-connects, port audits, power audits and equipment location verification.
- Rack, cabinet and cage management.
- Physical network connectivity troubleshooting: Providing visual verifications to assist in remote troubleshooting.